Terms of service

These Terms of Service govern access to and use of fanormh.shop, including purchases made through the website.

Throughout these Terms, “we,” “us,” and “our” refer to fanormh.shop. “You” and “your” refer to the website visitor, customer, or purchaser.

By visiting the website, creating an account, submitting information, or placing an order, you agree to these Terms of Service and the policies referenced in them.

If you do not agree, you must not use the website or place an order.

1. Online Store Terms

You must have reached the age of majority in your province, territory, state, or country of residence to independently enter into a purchase contract.

Individuals who have not reached the age of majority may use the website only with the authorization and supervision of a parent or legal guardian.

You must not use the website or products for unlawful, fraudulent, abusive, or unauthorized purposes.

2. General Conditions

We reserve the right to refuse service, restrict access, cancel transactions, or close accounts when reasonably necessary to:

• Protect the website or customers;
• Prevent fraud or abuse;
• Enforce these Terms;
• Comply with legal obligations; or
• Address conduct that may harm fanormh.shop or another person.

We will not exercise these rights in a manner that unlawfully limits mandatory consumer rights.

3. Website Information

We make reasonable efforts to ensure that information on the website is accurate and current.

However, the website may occasionally contain:

• Typographical errors;
• Inaccurate descriptions;
• Incorrect availability information;
• Pricing errors;
• Outdated information; or
• Technical errors.

We may correct errors and update information without prior notice.

Material changes affecting an accepted order will be communicated to the customer where reasonably possible.

4. Product Information

Product images are provided for general illustration.

Actual colour, texture, scale, packaging, and appearance may vary due to:

• Device display settings;
• Lighting;
• Photography;
• Manufacturing variations;
• Product updates; or
• Packaging changes.

Customers are responsible for reviewing product descriptions, specifications, measurements, compatibility information, care instructions, and other available information before ordering.

5. Availability

Products are subject to availability.

Adding a product to a cart does not reserve it. An order is not accepted merely because an order confirmation request has been submitted.

We may limit quantities, discontinue products, or cancel unavailable items.

When a paid item is unavailable, we will provide a refund or another option agreed upon with the customer.

6. Prices and Currency

Product prices are shown in the currency displayed on the website or at checkout.

Prices may change without notice, but changes will not normally affect orders already accepted unless:

• There is an obvious pricing error;
• The customer agrees to the change; or
• A change is legally required.

Applicable taxes, duties, and charges will be displayed or assessed as required.

The total amount payable will be presented during checkout before the order is submitted.

7. Pricing Errors

If a product is listed at a clearly incorrect price due to a typographical, technical, or system error, we may contact the customer before fulfilment.

The customer may choose to:

• Confirm the order at the correct price; or
• Cancel the affected item for a full refund.

We will not substitute a higher price without the customer’s knowledge and agreement.

8. Orders

Submitting an order is an offer to purchase.

We may accept or reject an order based on:

• Product availability;
• Payment authorization;
• Shipping restrictions;
• Suspected fraud;
• Incorrect pricing;
• Errors in product information;
• Quantity limitations; or
• Legal or regulatory restrictions.

An automated order acknowledgement confirms receipt of the order request but does not necessarily constitute final acceptance.

Acceptance occurs when we confirm fulfilment or shipment, subject to applicable law.

9. Customer Information

Customers must provide current, complete, and accurate information when placing an order.

This includes:

• Full name;
• Email address;
• Billing information;
• Shipping address; and
• Other information reasonably required to complete the transaction.

The customer is responsible for reviewing the shipping address before submitting the order.

fanormh.shop is not responsible for delivery failure caused by materially incorrect information supplied by the customer, except to the extent required by law.

10. Payment

Customers agree to pay all amounts displayed and accepted at checkout.

Payment may be processed by Shopify or authorized third-party payment providers.

We may delay or cancel an order when:

• Payment is declined;
• Payment authorization cannot be verified;
• The transaction is identified as potentially fraudulent;
• Required verification is not completed; or
• The payment provider reverses or blocks the payment.

Customers must not use payment information without authorization.

11. Fraud Prevention

We may use automated and manual fraud-prevention measures.

We may request reasonable information to verify:

• The identity of the purchaser;
• Authorization to use a payment method;
• The billing address;
• The shipping address; or
• Other transaction details.

Failure to complete reasonable verification may result in cancellation and refund of the order.

12. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated promotional period;
• May be limited to eligible products or customers;
• Cannot normally be exchanged for cash;
• May not be combined unless expressly stated;
• May be limited to one use per customer or order; and
• May be cancelled when obtained or used through fraud, manipulation, or technical error.

Mandatory consumer rights are not affected by promotional conditions.

13. Shipping

Shipping is governed by the Shipping Policy published on fanormh.shop.

Free standard shipping is offered on accepted orders, subject to the Shipping Policy.

The estimated delivery timeframe is generally 15 to 20 business days. Delivery dates are estimates rather than guarantees unless expressly confirmed otherwise.

14. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Return and Refund Policy published on fanormh.shop.

Nothing in that policy excludes rights that cannot legally be waived.

15. Personal Information

Personal information is handled in accordance with the Privacy Policy published on fanormh.shop.

By submitting information, you confirm that the information is accurate and that you are authorized to provide it.

16. Customer Accounts

Customers may be permitted to create an account.

The account holder is responsible for:

• Maintaining the confidentiality of login credentials;
• Restricting access to the account;
• Keeping account information accurate; and
• Notifying us of suspected unauthorized access.

We may suspend accounts reasonably believed to be compromised, fraudulent, abusive, or in violation of these Terms.

17. Prohibited Uses

You must not use the website to:

• Violate applicable law;
• Infringe intellectual property rights;
• Submit false or misleading information;
• Impersonate another person;
• Commit or facilitate fraud;
• Transmit malware or harmful code;
• Attempt unauthorized access;
• Scrape or copy website content through unauthorized automated means;
• Interfere with website security;
• Harass, threaten, or discriminate against others;
• Collect another person’s personal information without authorization;
• Manipulate promotions, reviews, transactions, or payment systems; or
• Engage in conduct that materially disrupts the website.

18. Intellectual Property

Unless otherwise stated, the website and its original content—including text, layout, graphics, logos, photographs, icons, software, and design elements—are owned by or licensed to fanormh.shop and are protected by applicable intellectual property laws.

Limited personal and non-commercial use of the website is permitted.

Website content may not be reproduced, republished, distributed, modified, sold, or commercially exploited without prior written authorization, except where permitted by law.

19. Product Reviews and User Content

When customers submit reviews, comments, photographs, suggestions, or other content, they confirm that:

• They have the right to submit the content;
• The content is truthful and based on genuine experience;
• The content does not violate another person’s rights;
• The content is not unlawful, threatening, deceptive, defamatory, or obscene; and
• The content does not contain malware, spam, or unauthorized advertising.

We may moderate or remove content that violates these requirements.

Submitting content grants fanormh.shop a non-exclusive, worldwide, royalty-free licence to display, reproduce, format, and use it for operating and promoting the store, subject to applicable privacy law.

20. Third-Party Services and Links

The website may include services, tools, content, or links provided by third parties.

Third parties may have separate terms and privacy policies.

fanormh.shop does not control and is not responsible for the independent acts, omissions, availability, security, or content of third-party websites or services.

Use of third-party services is at the customer’s discretion, subject to mandatory legal rights.

21. Website Availability

We aim to keep the website available, but uninterrupted or error-free access cannot be guaranteed.

Access may be temporarily restricted because of:

• Maintenance;
• Security incidents;
• Software updates;
• Hosting issues;
• Network failures;
• Events outside our reasonable control; or
• Legal requirements.

22. Disclaimer

Products and services are provided according to their descriptions and subject to applicable statutory warranties and consumer protections.

To the maximum extent permitted by law, we do not provide additional warranties that are not expressly stated on the website.

Nothing in these Terms excludes a warranty, condition, guarantee, or consumer remedy that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, fanormh.shop will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot legally be excluded or limited, including liability arising from fraud, wilful misconduct, gross negligence, or mandatory consumer protection obligations.

Where legally permitted, our total liability relating to a specific order will not exceed the amount paid for the affected product.

24. Indemnification

To the extent permitted by law, you agree to indemnify fanormh.shop against reasonable claims, losses, and expenses arising directly from:

• Your unlawful use of the website;
• Your material violation of these Terms;
• Your infringement of another person’s rights; or
• Fraudulent conduct attributable to you.

This provision does not apply to losses caused by fanormh.shop or where indemnification is prohibited by law.

25. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• Severe weather;
• Natural disasters;
• Fire;
• Flood;
• Epidemics or public health emergencies;
• War or civil unrest;
• Government action;
• Customs delays;
• Transportation disruptions;
• Labour disputes;
• Carrier interruptions;
• Power failures;
• Internet outages; or
• Supply-chain disruptions.

We will take reasonable steps to communicate significant delays and fulfil affected obligations when reasonably possible.

26. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where permitted.

27. No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later.

28. Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on fanormh.shop, constitute the agreement governing use of the website and purchases.

29. Governing Law

These Terms are governed by the laws applicable in Canada and the applicable province or territory, without excluding mandatory consumer protections available in the customer’s place of residence.

Any dispute will be handled by a court or dispute-resolution body with lawful jurisdiction.

30. Changes to These Terms

We may update these Terms to reflect changes in our business, services, website, or legal obligations.

The updated Terms will be posted with a revised effective date.

Changes will not retroactively reduce rights relating to orders already accepted unless permitted by law and reasonably communicated.

31. Contact

Questions concerning these Terms may be sent to:

fanormh.shop
Email: info@fanormh.shop