Shipping policy

This Shipping Policy applies to orders placed through fanormh.shop.

1. Free Standard Shipping

fanormh.shop provides free standard shipping on all orders accepted through the website.

No standard shipping charge will be added to an eligible order at checkout.

Free standard shipping does not include:

• Optional expedited delivery;
• Reshipping caused by an incorrect customer-provided address;
• Import duties or taxes for international destinations;
• Return shipping for change-of-mind returns; or
• Special handling services requested by the customer.

2. Estimated Delivery Time

The estimated delivery timeframe is:

15 to 20 business days from order confirmation.

This estimate generally includes ordinary order processing and standard carrier transit.

Business days do not normally include Saturdays, Sundays, or statutory holidays.

Delivery estimates are not guaranteed and may be affected by destination, carrier capacity, weather, customs, public holidays, security checks, or other circumstances outside our reasonable control.

3. Order Processing

Orders are reviewed before shipment for:

• Payment authorization;
• Address accuracy;
• Product availability;
• Fraud-prevention checks; and
• Fulfilment preparation.

Orders placed during weekends or statutory holidays may begin processing on the next business day.

Customers will be contacted if additional information is reasonably required to process the order.

4. Order Confirmation

After an order is submitted, the customer should receive an order confirmation at the email address provided during checkout.

The confirmation should be reviewed carefully.

Customers must contact info@fanormh.shop promptly if the confirmation contains an incorrect:

• Product;
• Quantity;
• Name;
• Email address; or
• Shipping address.

Changes cannot be guaranteed after processing or shipment begins.

5. Shipping Destinations

We ship to destinations accepted by the checkout system.

Some locations may be unavailable because of:

• Carrier restrictions;
• Legal restrictions;
• Remote-area limitations;
• Security concerns;
• Service interruptions; or
• Product-specific shipping restrictions.

We may contact the customer if an order cannot be shipped to the submitted address.

6. Tracking

When tracking is available, tracking information will be sent to the email address used for the order.

Tracking information may require several business days to display movement after the shipping label is created.

A tracking status may not update at every stage of international or multi-carrier transportation.

7. Split Shipments

An order may be divided into multiple shipments because products can be stored or fulfilled from different facilities.

When an order is split:

• Packages may arrive on different dates;
• Separate tracking numbers may be provided; and
• No additional standard shipping charge will be imposed.

8. Delivery Delays

Delivery may be delayed by events including:

• Severe weather;
• Natural disasters;
• Carrier congestion;
• Public holidays;
• Customs inspections;
• Border processing;
• Labour disputes;
• Transportation interruptions;
• Public health emergencies;
• Incorrect address information;
• Remote destination requirements; or
• Other events outside our reasonable control.

A delay within the carrier network does not automatically mean that a parcel is lost.

Customers experiencing a delay should contact info@fanormh.shop with their order number.

9. Address Responsibility

Customers are responsible for providing a complete and accurate delivery address.

The address should include, where applicable:

• Recipient’s full name;
• Street number and street name;
• Apartment, unit, or suite number;
• City;
• Province or territory;
• Postal code;
• Country; and
• Telephone number when requested by the carrier.

fanormh.shop is not responsible for delays or failed delivery caused by materially incorrect or incomplete information submitted by the customer.

We will attempt to assist, but carriers may not permit changes after shipment.

10. Address Changes

Address-change requests must be sent to info@fanormh.shop immediately.

An address change is not confirmed until fanormh.shop confirms it in writing.

Once an order has entered fulfilment or has been shipped, the address may no longer be changed.

11. Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;
• Failure to collect the parcel;
• Refusal of delivery;
• Repeated unsuccessful delivery attempts;
• An inaccessible delivery location; or
• Failure to pay required import charges.

We will contact the customer after receiving notice that a package is being returned.

Where legally permitted, the customer may be responsible for actual reshipping or return-to-sender costs when the return was caused by customer-provided information or failure to accept delivery.

12. Delivered but Not Received

If tracking shows “delivered” but the package cannot be located, the customer should:

1. Check entrances, mailboxes, parcel lockers, reception areas, and other safe locations;
2. Ask household members, neighbours, building staff, or reception personnel;
3. Confirm that the shipping address on the order was correct;
4. Allow a short period in case the carrier marked the parcel delivered before final handoff; and
5. Contact the carrier and info@fanormh.shop.

We may assist with a carrier investigation. The outcome may depend on carrier records and proof of delivery.

13. Lost Packages

A package may be considered potentially lost when it has not been delivered within a reasonable period beyond the estimated delivery window and the carrier cannot confirm its location.

Customers must contact info@fanormh.shop with:

• The order number;
• The recipient’s name;
• The delivery address; and
• The tracking number.

We may open an investigation with the carrier before issuing a replacement or refund.

14. Damaged Packages

Customers should inspect the package at delivery.

When a package or product arrives damaged, contact info@fanormh.shop promptly and provide clear photographs of:

• The external packaging;
• The shipping label;
• The internal packaging; and
• The damaged product.

The customer should retain the item and all packaging until the claim has been reviewed.

15. Customs, Duties, and Import Taxes

Orders delivered outside Canada may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination jurisdiction.

Unless the checkout expressly states otherwise, these charges are not included in the product price and are the recipient’s responsibility.

fanormh.shop does not control customs assessments or clearance times.

16. Delivery Acceptance

Depending on the destination and carrier, delivery may be made to:

• The recipient;
• A household member;
• Building reception;
• A parcel locker;
• A mailbox;
• A designated safe location; or
• Another location authorized by the recipient or carrier.

Customers are responsible for ensuring that the delivery location is secure and accessible.

17. Order Cancellation

Customers may request cancellation by contacting info@fanormh.shop as soon as possible.

Cancellation cannot be guaranteed after processing or shipping has started.

An order that has already shipped must be handled under the Return and Refund Policy after delivery.

18. Contact

Shipping questions should be directed to:

fanormh.shop
Email: info@fanormh.shop

Please include the order number in all shipping-related communications.