Refund policy

This Return and Refund Policy applies to purchases made through fanormh.shop.

By placing an order, you acknowledge that you have reviewed and accepted this policy. Nothing in this policy limits any mandatory consumer rights available under applicable Canadian federal, provincial, or territorial law.

1. Return Period

Customers may request a return within 30 days after the order is delivered.

A return request must be submitted by email to:

info@fanormh.shop

The request must include:

• The order number;
• The customer’s full name;
• The email address used to place the order;
• The item or items being returned;
• The reason for the return; and
• Photographs when the item is damaged, defective, incorrect, or materially different from its description.

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

2. Return Eligibility

To qualify for a return, the item must generally be:

• Unused, unworn, unwashed, and unaltered;
• In the same condition in which it was received;
• Free from stains, odours, hair, cosmetic marks, or other signs of use;
• Returned with original tags, accessories, instructions, and packaging where applicable; and
• Accompanied by proof of purchase.

Trying on an item solely to determine fit will not automatically make it ineligible, provided the item remains clean, undamaged, and otherwise in its original condition.

fanormh.shop reserves the right to inspect returned products before approving a refund.

3. Non-Returnable Items

The following items cannot normally be returned unless they were received damaged, defective, incorrect, or unless applicable law requires otherwise:

• Personalized or custom-made products;
• Products made or modified according to customer instructions;
• Gift cards;
• Downloadable or digital products;
• Perishable products;
• Personal-care or hygiene-sensitive products after their sealed packaging has been opened;
• Undergarments, swimwear, earrings, or similar hygiene-sensitive items where the protective seal has been removed;
• Items marked “Final Sale” before purchase; and
• Products that cannot be safely resold for health, hygiene, or safety reasons.

Please contact info@fanormh.shop before purchasing if you are uncertain whether an item is returnable.

4. Damaged, Defective, Incorrect, or Missing Items

Customers should inspect their order as soon as reasonably possible after delivery.

When an item is damaged, defective, incorrect, or missing, contact info@fanormh.shop promptly and preferably within seven days after delivery.

Please provide the order number and clear photographs of:

• The affected item;
• The shipping package;
• The shipping label; and
• Any visible damage or defect.

When the claim is verified, fanormh.shop may offer an appropriate remedy, including:

• A replacement;
• A refund;
• A partial refund;
• A missing-part shipment; or
• Another remedy required by applicable law.

Customers should not discard the product or packaging before receiving instructions.

5. Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within the 30-day return period.

Unless otherwise required by law, the customer is responsible for the cost of returning a change-of-mind item. The customer is also responsible for ensuring that the return is packaged securely and delivered to the return destination.

The original free standard shipping service has no refundable shipping charge. Additional shipping services, expedited shipping charges, customs charges, or other optional fees are not refundable unless the order was incorrect or defective due to our error.

6. Return Instructions

After a return request is approved, fanormh.shop will provide the applicable return instructions and return destination by email.

The return destination may differ from the location shown on the original shipping package. Customers must use the return destination provided by customer service.

Customers should use a trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

fanormh.shop is not responsible for a return that is sent to an unauthorized address or lost during return transit when the customer arranged the shipment.

7. Return Shipping Costs

Return shipping costs are generally the customer’s responsibility for:

• Change-of-mind returns;
• Incorrect size selection;
• Accidental orders;
• Personal preference; or
• An address error submitted by the customer.

fanormh.shop will cover or reimburse reasonable return shipping costs when a return is required because the item was materially defective, damaged before delivery, or incorrectly supplied by us.

Prior approval is required before incurring reimbursable return shipping expenses.

8. Exchanges

Direct exchanges may not always be available because product inventory can change.

Customers seeking a different product, size, or colour may be asked to return the original item for a refund and place a new order.

Replacement items offered for damaged, defective, or incorrect products are subject to availability. When a replacement is unavailable, a refund or another appropriate remedy may be offered.

9. Refund Review

After the return is delivered, it will be inspected.

We will notify the customer whether the refund has been approved, partially approved, or declined.

A deduction may be made when legally permitted if the returned item:

• Has been used beyond what is reasonably necessary to inspect it;
• Is damaged due to improper handling;
• Is missing components;
• Has been washed, altered, or worn;
• Is not the item originally purchased; or
• Has materially lost value due to the customer’s actions.

Any proposed deduction will be explained to the customer.

10. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

After a refund is issued, financial institutions and payment providers may require approximately 5 to 10 business days to post the funds to the customer’s account. Processing times are controlled by the payment provider and may vary.

Original payment processing fees, optional expedited shipping charges, customs duties, import taxes, and similar third-party charges may be non-refundable unless required by law.

11. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

1. Check the relevant bank or payment account again;
2. Contact the card issuer, bank, or payment provider; and
3. Contact info@fanormh.shop with the order number and refund details.

12. Order Cancellations

A cancellation request may be submitted to info@fanormh.shop as soon as possible after the order is placed.

We will attempt to cancel the order, but cancellation is not guaranteed once processing, packing, or shipping has started.

If the order has already shipped, the customer may request a return after delivery in accordance with this policy.

13. Refused and Unclaimed Deliveries

Orders refused without authorization, left unclaimed, or returned because of an incorrect or incomplete customer-provided address may be treated as customer-initiated returns.

Actual carrier charges, return-to-sender fees, or reshipping costs may be deducted or charged where legally permitted.

14. Fraudulent or Abusive Returns

fanormh.shop may reject returns involving suspected fraud, altered products, substituted items, repeated abuse of the return process, or false claims.

This provision does not affect legitimate consumer complaints or mandatory rights under applicable law.

15. Consumer Rights

This policy is intended to supplement, not replace, rights that cannot lawfully be excluded under Canadian consumer protection legislation.

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply.

16. Contact

Return and refund requests must be sent to:

fanormh.shop
Email: info@fanormh.shop