Privacy policy

This Privacy Policy describes how fanormh.shop collects, uses, discloses, retains, and protects personal information when individuals visit our website, communicate with us, create an account, or purchase products from fanormh.shop.

For the purposes of this policy, “we,” “us,” and “our” refer to fanormh.shop.

1. Scope

This Privacy Policy applies to personal information handled through:

• The fanormh.shop website;
• Our online checkout;
• Customer accounts;
• Customer service communications;
• Order processing and delivery;
• Returns and refunds;
• Marketing communications;
• Cookies and similar technologies; and
• Other interactions connected with our online store.

This policy does not control the independent privacy practices of third-party websites, payment providers, social networks, or services that are not operated by fanormh.shop.

2. Personal Information We Collect

Depending on how a customer interacts with us, we may collect the following categories of information.

Identity and contact information

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number when provided;
• Account username; and
• Other contact information voluntarily supplied by the customer.

Order and transaction information

• Products viewed or purchased;
• Order number;
• Purchase date;
• Order value;
• Payment status;
• Shipping method;
• Delivery and tracking information;
• Return and refund history; and
• Customer service records.

Payment information

Payments are processed through Shopify and authorized payment providers.

We may receive limited payment-related information, such as:

• Payment method type;
• Billing name and address;
• Transaction confirmation;
• Payment status; and
• Limited card details, such as the card brand and last digits.

We generally do not directly store complete payment card numbers.

Device and website information

When a visitor accesses fanormh.shop, information may be collected automatically, including:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Language;
• Approximate location based on IP address;
• Pages viewed;
• Referral source;
• Date and time of access;
• Shopping cart activity;
• Website interactions; and
• Cookie or similar technology identifiers.

Communications

We may collect information contained in:

• Emails;
• Contact forms;
• Product reviews;
• Return requests;
• Complaints;
• Survey responses; and
• Other communications sent to us.

Marketing preferences

We may record:

• Whether a customer subscribed to marketing;
• The date and method of consent;
• Communication preferences;
• Email engagement information; and
• Unsubscribe requests.

3. How We Collect Information

We may collect information:

• Directly from the customer;
• Automatically through the website;
• From Shopify;
• From payment processors;
• From shipping and logistics providers;
• From fraud-prevention services;
• From analytics or advertising providers;
• From customer service providers; and
• From other sources permitted by law.

4. Purposes for Using Personal Information

We may collect, use, and disclose personal information for reasonable business purposes, including to:

• Provide and operate the website;
• Process and confirm orders;
• Process payments;
• Deliver products;
• Provide tracking information;
• Communicate about an order;
• Process returns, replacements, and refunds;
• Respond to questions and complaints;
• Maintain customer accounts;
• Detect and prevent fraud, payment abuse, security threats, and illegal activity;
• Verify transactions;
• Improve our website, products, services, and customer experience;
• Perform analytics and understand website usage;
• Maintain business and tax records;
• Enforce our policies and agreements;
• Comply with legal, regulatory, accounting, and reporting obligations;
• Establish, exercise, or defend legal claims;
• Send marketing communications where consent or another lawful basis exists; and
• Carry out other purposes disclosed at the time information is collected.

We will not use personal information for a new purpose that is materially unrelated to the original purpose without obtaining additional consent when required.

5. Consent

We obtain consent where required by applicable law.

Consent may be express or implied depending on:

• The sensitivity of the information;
• The reasonable expectations of the individual;
• The purpose for which the information is collected; and
• The circumstances of the transaction.

A customer may withdraw consent to certain uses of personal information by contacting info@fanormh.shop, subject to legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services. For example, we cannot complete an order without processing the information required for payment and delivery.

6. Marketing Communications

We may send promotional emails only where permitted by applicable law.

Marketing messages will include an unsubscribe mechanism. Customers may unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email; or
• Contacting info@fanormh.shop.

An unsubscribe request does not prevent us from sending non-promotional communications that are necessary for an existing transaction, such as order confirmations, shipping updates, security notices, or responses to customer service requests.

7. Cookies and Similar Technologies

fanormh.shop and its service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

• Keep the shopping cart functioning;
• Remember preferences;
• Support customer login;
• Maintain website security;
• Prevent fraud;
• Measure website performance;
• Understand browsing activity;
• Improve the website;
• Measure marketing effectiveness; and
• Provide relevant advertising where permitted.

Visitors may adjust browser settings to block or delete cookies. Some website features may not function correctly when essential cookies are disabled.

Available cookie and privacy controls may also be presented through the website or Shopify customer privacy settings.

8. Disclosure of Personal Information

We may disclose personal information to service providers that assist us in operating the store, including:

• Shopify;
• Payment processors;
• Banks and payment networks;
• Shipping carriers and logistics providers;
• Fulfilment providers;
• Customer service platforms;
• Website hosting and technical providers;
• Fraud-prevention and security providers;
• Analytics providers;
• Advertising and marketing providers;
• Professional advisers, including accountants, insurers, and legal advisers; and
• Government, regulatory, law-enforcement, or judicial authorities where required or permitted by law.

Service providers are authorized to use information only for the services they provide or as otherwise permitted by law.

9. Shopify

fanormh.shop is operated using Shopify’s ecommerce platform.

Shopify may process personal information to provide hosting, checkout, payment, security, analytics, and other ecommerce services. Shopify’s handling of personal information is also governed by its own applicable privacy documentation.

10. International Processing and Transfers

Some service providers may process or store personal information outside the customer’s province, territory, or country, including in Canada, the United States, or other jurisdictions.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with those laws.

We take reasonable steps to select service providers that maintain appropriate privacy and security protections.

11. Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purposes described in this policy;
• Maintain transaction and customer service records;
• Comply with tax, accounting, consumer protection, and other legal obligations;
• Resolve disputes;
• Prevent fraud; and
• Enforce agreements.

Retention periods vary according to the type of information, the nature of the relationship, and applicable legal requirements.

When personal information is no longer required, we may delete, destroy, or anonymize it, subject to legal and technical limitations.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Loss;
• Theft;
• Misuse;
• Disclosure;
• Copying;
• Modification; and
• Destruction.

No method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Customers should protect their account credentials and notify us promptly if they suspect unauthorized account activity.

13. Privacy Incidents

When we become aware of a privacy or security incident, we will take reasonable steps to:

• Investigate the incident;
• Limit potential harm;
• Secure affected systems;
• Evaluate the risk to affected individuals; and
• Provide notifications where required by applicable law.

14. Access and Correction

Subject to applicable law, individuals may request:

• Confirmation that we hold their personal information;
• Access to their personal information;
• Correction of inaccurate or incomplete information; and
• Information about how their personal information has been used or disclosed.

Requests should be sent to info@fanormh.shop with the subject line “Privacy Request.”

We may need to verify the requester’s identity before processing the request.

Access may be restricted where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information, or legally privileged information.

15. Deletion and Withdrawal Requests

Individuals may request deletion of personal information or withdrawal of consent, subject to applicable law.

We may retain certain information when necessary to:

• Complete a transaction;
• Comply with law;
• Maintain financial records;
• Prevent fraud;
• Resolve disputes;
• Protect legal rights; or
• Enforce agreements.

16. Privacy Complaints

Individuals may contact us with questions or complaints concerning our privacy practices.

We will review and respond to privacy concerns within a reasonable period.

Individuals may also have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

17. Children’s Privacy

fanormh.shop is not directed to children.

Individuals who have not reached the age of majority in their province or territory should use the website and make purchases only with the involvement and permission of a parent or legal guardian.

We do not knowingly seek to collect personal information from children without appropriate authorization.

18. Third-Party Links

The website may contain links to third-party websites.

fanormh.shop is not responsible for the privacy, security, accuracy, or content practices of third-party websites. Visitors should review the privacy policies of those websites before providing personal information.

19. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

• Our services;
• Technology;
• Business operations;
• Legal requirements; or
• Privacy practices.

The revised policy will be posted on fanormh.shop with an updated effective date.

Material changes may be communicated through the website or by another appropriate method.

20. Contact

Questions, requests, and complaints concerning privacy may be sent to:

fanormh.shop
Email: info@fanormh.shop
Email subject: Privacy Request